Privacy Policy

1. Who We Are

KGN Netsol Pvt. Ltd. ("KGN Netsol", "we", "us", or "our") is a privately held optical-fiber broadband operator registered and operating in Sanjan, Gujarat, India. Our registered office is at Shop No 209, Taj Plaza, Sanjan Zanda Chawk, Sanjan, Gujarat — 396150.

This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website, subscribe to our services (broadband, IP cameras, IPTV), or contact us.

2. Information We Collect

2.1 Information you provide to us

• Identity & contact details — name, address, phone number, e-mail address
• Service details — installation address, selected plan, equipment details
• Payment information — billing address, payment receipts (we do not store card or UPI credentials directly)
• Communications — messages you send us via phone, WhatsApp, or e-mail

2.2 Information collected automatically

• Network data — IP address, device identifiers, bandwidth usage logs (required for network management and billing)
• Website usage data — pages visited, browser type, referring URL (collected via server logs; no third-party analytics scripts are used)

3. How We Use Your Information

• Provision and management of your broadband, IP camera, or IPTV connection
• Billing, invoicing, and collection of payments
• Technical support and service notifications
• Compliance with legal obligations under Indian law (Information Technology Act 2000 and rules thereunder, TRAI regulations)
• Responding to your enquiries and complaints
• Improving our services and website

We do not use your data for automated profiling or sell it to third-party marketers.

4. Legal Basis for Processing

We process personal data on the following grounds:

• Contract performance — to fulfil the service agreement between you and KGN Netsol
• Legal obligation — to comply with applicable Indian laws and regulatory requirements
• Legitimate interests — to operate, secure, and improve our network and services
• Consent — where you have provided it (e.g., marketing communications)

5. Sharing Your Information

We do not sell or rent your personal data. We may share it only in the following circumstances:

• Service providers — upstream ISPs, payment processors, or technical partners who assist us in delivering services, bound by confidentiality obligations
• Law enforcement & regulators — where required by Indian law, court order, or lawful authority
• Business transfers — in the event of a merger, acquisition, or sale of assets, subject to equivalent data protections

6. Data Retention

We retain your personal data for as long as you remain a subscriber and for a period thereafter as required by law (typically three years for billing records under Indian tax and telecom regulations). Network traffic logs are retained for no more than 90 days unless required for an ongoing investigation.

7. Data Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include access controls, encrypted storage for sensitive records, and regular reviews of our security practices. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

Under applicable Indian law you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of data we no longer have a legal basis to retain
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant authority

To exercise any of these rights, contact us at kgnnetsol@gmail.com.

9. Cookies

Our website does not use advertising cookies or third-party tracking scripts. We use only essential session cookies required for the site to function correctly. By using the site you consent to this minimal use.

10. Third-Party Links

Our website may contain links to third-party services (e.g., WhatsApp). We are not responsible for the privacy practices of those services and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the effective date shown at the top. Continued use of our services after an update constitutes acceptance of the revised policy.

12. Contact Us

For any privacy-related queries or requests:

KGN Netsol Pvt. Ltd.
Shop No 209, Taj Plaza, Sanjan Zanda Chawk
Sanjan, Gujarat — 396150
Phone: +91 99783 11786
E-mail: kgnnetsol@gmail.com

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